Chapter 13

Chapter 13 talked about instructions and procedures. The first thing they talk about is finding out what your audience already knows about the task. This is important so you know how specific you need to be with each step of instructions or if you can be more vague and they will still understand. They also talk about the many different forms that instructions can come in. There is the more simple instructional brochure, the more in depth user manual, quick reference material, hyperlinked and computer instructions. Each form has a little bit different format and include a little bit different information. A brochure is a more simple form, however, a user manual contains much more detail and important information. They then talk about the different parts of instructions. There is the title, an overview, the body, conclusion, visuals, and warnings or danger notices. Procedures let people know how they should complete a task. They can be used so people know how to safely complete a task, or are commonly used in the medical field. At the end of the chapter they talk about why usability testing is important. Without instructions that may not be clear could be distributed and could cost companies a lot of money in mistakes with their products.