Chapter 10

This chapter focused on different types of letters and memos. Making sure you have the correct tone throughout the memo is very important. It is important not to criticize or judge the reader. The best way to get the correct tone across is to put yourself in the recipients shoes and read the memo as if someone else had just sent it to you. They also talk about the simple format of a memo. They have an introduction, body and conclusion. Memos are meant to give information in a quick and easy manner. I had never considered the different types of letters that you could write. Although it makes sense, I had not thought about putting these letters into categories. Even though all of the letters are different they have similar strategies. All of them talk about getting to the point and not putting off writing the letter until the last minute.